Mechanical & refrigeration coordination
Keep cold chains and comfort systems online—without chasing every call.
HDS routes HVAC and refrigeration issues to licensed vendors, monitors progress through the HDS Console, and surfaces the data you need for energy and asset decisions.
Dispatch that understands the cold side.
Refrigeration and HVAC issues don't wait for office hours. HDS provides a 24/7 dispatch layer that connects your locations to qualified mechanical vendors, with status and spend visible in one place.
We coordinate emergency calls, preventive programs, and project work—so your teams aren't left deciphering alarms, leak alerts, or rack failures alone.
Vendor-first modelHDS does not replace your mechanical contractors. Instead, we standardize how work is requested, dispatched, tracked, and invoiced across your vendor network.
What operators see
- •Single place to submit and track cold and comfort issues
- •Live status from vendor dispatch to job completion
- •Clear documentation and consolidated invoicing
Mechanical & refrigeration work we coordinate
From emergency rack alarms to planned PMs, HDS routes the right vendors and tracks every step in the HDS Console.
Refrigeration & rack systems
- 24/7 emergency calls and leak response
- Rack monitoring, alarms, and service coordination
- Walk-in coolers, freezers, and display cases
HVAC & comfort systems
- RTUs, split systems, and chillers
- Emergency comfort calls and no-cool/no-heat events
- Filter changes and programmatic PMs
Energy & EMS focus
- Coordination with EMS and controls vendors
- Targeted repairs and setpoint strategies to reduce waste
- Data to prioritize capital replacements
Portfolio-level insight
- Performance and spend by site, vendor, and region
- Patterns that inform capital plans and energy programs
- Exportable data for finance and engineering teams
Need a calmer way to run the cold side?
Tell us about your rack setups, HVAC mix, and vendor footprint—we'll show how HDS can coordinate mechanical and refrigeration work without adding more noise for your teams.